Privacy Policy

Version 1.1 — Effective from 13 January 2024
Contact: info@cicchillers.com

1.   Overview

This Privacy Policy applies to ARKM Group Ltd and its subsidiaries and related entities, including but not limited to CIC Chillers, Uni-Bev, Meheen Service & Repair, and Mex CO2 Recovery (collectively referred to in this policy as “we”, “us”, or “our”).

We comply with the New Zealand Privacy Act 2020 (the Act) when dealing with personal information.  Personal information is information about an identifiable individual (a natural person). This policy sets out how we will collect, use, disclose and protect your personal information.

This policy does not limit or exclude any of your rights under the Act.  If you wish to seek further information on the Act, see www.privacy.org.nz.

2.   Changes to this policy

We may update this Privacy Policy occasionally.
When we do, we’ll post the latest version on our website, and the new policy will take effect immediately upon publication.

3.   Who do we collect your personal information from

We collect personal information about you from:

  • you, when you provide that personal information to us, including via the website and any related service, through any contact with us (e.g. telephone call or email), or when you buy or use our services and products

  • third parties where you have authorised this or the information is publicly available. 

  • If possible, we will collect personal information from you directly. 

4.   How we use your personal information

We will use your personal information: 

  • to verify your identity

  • to provide services and products to you

  • to market our services and products to you, including contacting you electronically (e.g. by text or email for this purpose)

  • to improve the services and products that we provide to you

  • to respond to communications from you, including a complaint

  • to conduct research and statistical analysis (on an anonymised basis)

  • to protect and/or enforce our legal rights and interests, including defending any claim

  • for any other purpose authorised by you or the Act.

We will not keep your personal information for longer than is necessary for the purposes for which it was collected, unless required by law.

5. Marketing and Communications

We may contact you electronically (e.g. by email or text) to share updates or promotions about our products and services. You can opt out at any time by following the unsubscribe link in our messages or contacting us at info@cicchillers.com. This complies with the Unsolicited Electronic Messages Act 2007.

6. Disclosing your personal information

We may disclose your personal information to: 

  • another company within our group

  • any business that supports our services and products, including any person that hosts or maintains any underlying IT system or data centre that we use to provide the website or other services and products

  • other third parties (for anonymised statistical information)

  • a person who can require us to supply your personal information (e.g. a regulatory authority)

  • any other person authorised by the Act or another law (e.g. a law enforcement agency)

  • any other person authorised by you.

A business that supports our services and products may be located outside New Zealand.  This may mean your personal information is held, processed and stored outside New Zealand.

We may transfer your information in the case of a sale, merger, consolidation, liquidation, reorganisation or acquisition.

Some of our services may occur located outside New Zealand. Where we transfer information internationally, we take reasonable steps to ensure that those recipients are subject to privacy safeguards that are comparable to the protections under the New Zealand Privacy Act 2020.

7. Protecting your personal information

We take all reasonable steps to protect your personal information from loss, unauthorised access, misuse, or disclosure. Our systems use secure servers, limited access, and data encryption where appropriate. However, no data transmission over the internet can be guaranteed as fully secure — you provide information at your own risk.

8.   Accessing and correcting your personal information

Subject to certain grounds for refusal set out in the Act, you have the right to access your readily retrievable personal information that we hold and to request a correction to your personal information.  Before you exercise this right, we will need evidence to confirm that you are the individual to whom the personal information relates.

In respect of a request for correction, if we think the correction is reasonable and we are reasonably able to change the personal information, we will make the correction.  If we do not make the correction, we will take reasonable steps to note on the personal information that you requested the correction.

If you want to exercise either of the above rights, email us at info@cicchillers.com. Your email should provide evidence of who you are and set out the details of your request (e.g. the personal information, or the correction, that you are requesting). We may charge you our reasonable costs of providing to you copies of your personal information or correcting that information.

9.   Internet use

While we take reasonable steps to maintain secure internet connections, if you provide us with personal information over the internet, the provision of that information is at your own risk. If you follow a link on our website to another site, the owner of that site will have its own privacy policy relating to your personal information.  We suggest you review that site’s privacy policy before you provide personal information.

10.   Cookies & Analytics

We use cookies and similar technologies to:

  • Recognise your browser and remember preferences

  • Analyse site traffic and improve functionality

  • Monitor website usage and performance

  • You can disable cookies through your browser settings, but some parts of the site may not function properly.

We also use Google Analytics and similar tools to understand visitor behaviour. These tools collect non-identifiable information such as pages visited, time spent, and device type. You can opt out of Google Analytics by adjusting your browser settings or using Google’s opt-out add-on.

11. Links to Other Sites

Our website may contain links to external websites. Those sites are not governed by this policy — we recommend reviewing their privacy statements before providing personal information.

CONTACTING US

If you have any questions about this privacy policy, our privacy practices, or if you would like to request access to, or correction of, your personal information, you can contact us at info@cicchillers.com.